Patient Services

At Docmatics Billing Solutions, we understand that patients are at the heart of any medical practice. We strive to provide exceptional patient services to complement our medical billing expertise.

Patient Calls

Our dedicated patient services team is available to field calls from your patients and resolve any billing questions or concerns. Patients can call our toll-free number and speak to one of our patient advocates. Our team is trained to address questions on statements, insurance coverage, co-pays, outstanding balances and more. We aim to provide exemplary service with accuracy, timeliness and compassion.

Patient Statements

We handle all aspects of patient statements and billing on your behalf. Statements are sent out regularly informing patients of any balances due. Patients can conveniently pay statements online via our secure patient portal. They can also opt for auto-pay to have balances routinely deducted from their selected payment method. Our goal is to simplify the payment process for your patients while also improving your practice’s cash flow.

Payment Processing

We offer multiple payment options including credit card and bank payments through our online portal, over the phone, and by mail. Patients can pay outstanding balances or set up recurring payments to pay monthly. Our staff will work collaboratively with patients facing financial hardship to arrange flexible payment plans.

Appointment Scheduling

In addition to billing services, we offer appointment scheduling for your patients. Patients can call or go online to book appointments that sync with your practice’s calendar. This takes the burden off your staff while giving patients flexibility and convenience. Our schedulers are well-versed in managing cancellations and rebookings as needed.

We strive to offer white glove service to your patients at every touchpoint – whether answering billing questions, facilitating payments or scheduling appointments. This attentive approach fosters patient satisfaction and loyalty over the long term. Please contact us to learn more about our comprehensive patient services.

Get Paid Faster, Save Time & Win Patients

– With Docmatics Patient Services

Improves Cash Flow

By handling patient billing and statements, we are able to secure faster payments from patients and reduce accounts receivable days. This directly improves cash flow for your practice.

Reduces Workload for Staff

Our dedicated patient services team fields all patient calls, questions, scheduling requests etc. This reduces the administrative workload on your clinical staff, allowing them to focus on patient care.

Enhances Patient Satisfaction

Our exceptional service and ability to address patient billing confusion improves transparency and satisfaction scores from your patients. Satisfied patients are more likely to refer others to your practice.

Access to Advanced Technology

By leveraging our advanced systems and online patient portal, your patients can conveniently interact with staff, schedule visits, make payments etc. This positions your practice as technologically advanced.

Increased Practice Efficiency

With smoother billing processes, scheduling and ability for patients to interact online, your practice operations become more streamlined and efficient. This benefits both patients and providers.

Overall, our patient services offer tremendous value adds by improving cash flow, reducing staff workload, enhancing patient satisfaction through superior service and positioning your practice as innovative via technology access. The cost savings from administrative efficiencies also add up significantly for clients.

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